Shipping Policy
At RinkRat Body Wash™, we strive to provide reliable and efficient shipping services to our customers. Please read our shipping policy carefully to understand how we process, handle, and deliver your orders.
Domestic Shipping
We currently only ship within the United States.
Processing Time: Orders are processed and shipped within 1-3 business days after receiving payment confirmation. Processing times may be delayed during holidays or peak seasons.
Shipping Methods: We use standard ground shipping for all orders via [Carrier] (e.g. USPS, UPS, FedEx).
Delivery Time: Standard shipping typically takes 3-7 business days, depending on your location.
Shipping Costs: Shipping fees will be calculated at checkout based on the weight of your order and destination.
Order Tracking
Once your order has shipped, you will receive an email notification with your tracking number. You can track your package through the carrier’s website.
If you do not receive a tracking number within 3 days of placing your order, please contact us.
Shipping Delays
We are not responsible for delays caused by the shipping carrier or factors beyond our control, such as weather conditions, customs, or other unforeseen issues.
In the event of a significant delay, we will notify you via email or phone.
Lost or Stolen Packages
RinkRat Body Wash™ is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.
In the event your package is lost or stolen, please contact the carrier directly with your tracking number. If you need assistance, feel free to reach out to us.
Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping details. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees.
Payment and Billing Policy
RinkRat Body Wash™ is committed to providing a secure and seamless payment process. Please read the following policy regarding accepted payment methods, billing procedures, and other payment-related information.
Accepted Payment Methods
We accept the following forms of payment:
– Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
– PayPal payments are processed securely, and we do not store your credit card information. Third-party payment processors handle your payment details in accordance with industry standards and legal requirements.
Billing Information
It is the customer’s responsibility to provide accurate billing information during checkout. If your billing information changes, please update it promptly to avoid order delays.
RinkRat Body Wash™ reserves the right to cancel or hold any order if we detect potential fraudulent activity or issues with payment authorization.
Pricing
All prices listed on our website are in U.S. dollars (USD) and are subject to applicable sales tax based on your location.
RinkRat Body Wash™ reserves the right to adjust product prices at any time. Price adjustments will not apply retroactively to orders already placed.
Declined Payments
If your payment is declined, please contact your bank or payment provider for assistance. We are unable to complete an order if payment authorization fails.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. If you do not receive this email, please check your spam or junk folder or contact us.
Contact Information
The Company welcomes your questions or comments regarding these Terms and Conditions. If you believe that the Company has not adhered to this, please contact the Company at:
THE BENCH LLC
dba RinkRat Body Wash
Cambridge, WI 53523
United States
Email: info@rinkratbodywash.com
